Data Isn’t Just for Big Fleets: How Small Providers Can Use Trip Insights to Grow
For many small transportation providers, analytics sound like a luxury—something reserved for the large, enterprise-level fleets with IT teams and data dashboards. But in today’s competitive NEMT landscape, the real edge often belongs to the small operations that know how to use their own trip data—even in the simplest ways. Why Small Fleets Avoid Data […]
Behind the Wheel, Ahead of the Curve: Empowering Drivers in the AI Dispatch Era
For years, drivers have been the backbone of non-emergency medical transportation (NEMT), but their voices have often been left out of the conversation when it comes to operational technology. With the rise of AI-powered dispatching and routing, that dynamic is finally shifting. Modern platforms like Darter are designed not just for dispatchers and operators, but […]
What Route Optimization Really Means—And Why Most Providers Still Get It Wrong
For many transportation providers, “route optimization” just means finding the shortest path between two points. But real-world operations are far more complex than that—and in 2025, the providers that succeed are the ones who understand that true optimization goes beyond simple mileage. It’s Not Just About Distance Sure, a shorter route might save a few […]
Why Clinics Are Getting Pickier About Their Transportation Partners
In the past, clinics and care coordinators may have accepted missed pickups or late drivers as part of the system. Today, that’s no longer the case. Clinics are under more pressure than ever to ensure patients show up—on time, every time—and they’re starting to demand more from their transportation partners. Transportation is no longer a […]
What Brokers Expect from Transportation Providers in 2025
The transportation industry is evolving—and brokers are evolving with it. In 2025, expectations are higher than ever, especially in the non-emergency medical transportation (NEMT) space. Brokers aren’t just looking for availability. They’re looking for accountability, reliability, and visibility. The days of informal coordination and spreadsheet-based scheduling are behind us. With rising trip volumes, increasing compliance […]
If You’re Relying on Real-Time Dispatching, You Might Already Be Behind
Real-time dispatching sounds like the gold standard. Assign trips as they come in. Adjust to changes on the fly. Move fast, stay flexible. But here’s the hard truth: real-time dispatching only works if your systems are built to support it. For most transportation providers, it’s not a strategy—it’s a scramble. When Reactive Becomes Risky Dispatching […]
What Makes a Route ‘Optimized’? (And Why It Matters More Than You Think)
In fleet management, it’s easy to say a route is “optimized.” But what does that actually mean? For many transportation providers, the term is thrown around loosely—often referring to shorter drive times or fewer stops. In reality, route optimization is much more complex, especially in the world of non-emergency medical transportation (NEMT), where timeliness and […]
Why Many NEMT Providers Are Replacing Outdated Systems in 2025
The non-emergency medical transportation (NEMT) landscape is evolving rapidly. From increased patient demand to tighter broker compliance, providers are under more pressure than ever to deliver efficient, on-time service—without raising overhead. In this shifting environment, one trend stands out: a growing number of NEMT providers are replacing outdated dispatch and routing systems in 2025. But […]
Why Usage-Based Pricing Is Better for NEMT and Fleet Dispatch Software
Managing a transportation operation—particularly in the non-emergency medical transportation (NEMT) space—requires balancing cost-efficiency with reliability. As providers scale, whether through broker partnerships or expanding local demand, the software that supports their dispatching and routing becomes a critical part of daily operations. But one area that’s often overlooked in software selection is pricing. And for many […]
How Transportation Delays Hurt Patient Outcomes—And What Clinics Can Do About It
The First Barrier to Care: Getting There When we think about healthcare access, we often focus on insurance coverage, provider availability, and treatment plans. But for many patients—especially those who rely on non-emergency medical transportation (NEMT)—getting to the appointment is the first barrier. And when transportation breaks down, the consequences ripple through the entire care […]
