How Driver Experience Suddenly Became a Major Operational Metric in NEMT
For most of the past year, the conversation in NEMT has centered around compliance. CMS revalidation orders. Minnesota’s enforcement campaign. Multi-state fraud investigations. Increasing broker scrutiny around documentation and oversight. Transportation providers have spent months preparing for audits, tightening operational processes, and improving compliance readiness. And for operators that haven’t, the pressure is only growing. […]